As with any technology, questions can arise during and after implementation. An integrated customer support team provides product support and access to Entreon's extensive technical resources during and after the sale, allowing relationships built during the sales process to continue well after the sale. This approach enhances customer satisfaction and, ultimately, the success of your starBEAM^TM implementation.

starBEAMTM Hotline

Hours of Service: Monday through Friday 8:00 AM - 5:00 PM Central Time Hotline Number: (952) 253-8963

Entreon technical support begins early in the sales process when a Customer Services Engineer is assigned to your company. This person remains your primary technical contact with Entreon throughout the sales and implementation processes, as well as after your enterprise begins to realize the benefits of starBEAM^TM.

Thanks to this ongoing involvement, your Customer Service Engineer is well-acquainted with your organization, its goals, enterprise applications and key issues. This detailed understanding allows your Customer Service Engineer to make sound recommendations that reflect your organization's unique challenges and then pull together the right resources. Your Customer Service Engineer also works closely with any systems integration partners you have retained to assist with the integration effort.

Your Customer Service Engineer is also backed by the starBEAM^TM Hotline, your emergency access to technical support solutions.